User Manual of Telema MMT
- Using Telema MMT pocket PC application
- Using Telema Telesales
- Using Telema MMT web application
Using Telema MMT pocket PC application
Run Telema MMT in a pocket PC
Turn on your pocket PC.
Click "Start" and choose "Telema MMT" from the list of programs. The application will open in user selection window.
Choose your username and click 
button at the bottom of the screen. The main window of the application will open.
Tap 
at the bottom of the Main Menu screen to quit the application.
Main menu
Tapping on icons in the main window you can navigate into different functions of the application.
Explanation of icons:
 | Customers | opens list of customers where sales person can schedule customer contacts (visits) |
 | Products | opens products section where agent can navigate to products list showing prices, inventory etc |
 | Documents | opens documents section and activities related to the sales person |
 | Gallups | list of gallups downloaded from server (currently inactive) |
 | Messages | tool for sending/receiving messages (currently inactive) |
 | Tasklist | opens tasklist calendar of pre-scheduled customer contacts where agent can manage the customer activities (visits, phone calls, make orders etc) |
 | Syncronization | tools to syncronize PDA with server - send orders, download updates etc |
 | Exit | closes the application |
 | Settings | tools to set user optios and settings |
 | User | manage users |
| User name | Name of currently active user | |
 | Keyboard | Icon to activate on-screen keyboard |
| 4.0.0.15 | Version number | Number of Telema MMT version currently running |
Manage customer visits
Open the Customer list by tapping 
on the main menu.
The list shows customers' names and addresses, and wether a visit has been scheduled with them. Depending on settings it may contain full list of customers or just the customers of a particular agent if more than one agent uses the device (it is possible to set more than one user in the application).
Customer list is used to plan customer visits.
All customers who have a visit scheduled have an assterisk ( * ) in the Visit column in front of the customer name.
All customers whose visits are scheduled for today are shown in blue (in addition to the asterisk).
All other customers without asterisks do not have any visits scheduled.
Tap 
at the bottom of the window to quit Customer List view and revert to Main Menu.
Create customer visit for today
Tap on the Visit column in front of a customer name. The visit has been created when an asterisk ( * ) appears in the Visit column in front of the customer name. All customers whose visits are scheduled for today will be shown in blue.
Create customer visit for other date in the future
Select the customer with whom you would like to schedule a visit.
Tap 
at the bottom of the screen. Calendar will open. Today's date is selected by default
Choose the desired date in calendar and tap "OK". An asterisk will appear in the Visit column in front of the customer name.
Change scheduled customer visit
Select the customer in the customer list window.
Tap at the bottom of the screen. Calendar will open. The currently set date is marked with blue box.
Choose the new date in calendar and tap "OK".
Delete customer visit
Option 1.
Tap the asterisk in front of the customer whose visit you would like to delete. When the asterisk disappears, the visit is deleted.
Option 2.
Select the customer whose visit you would like to delete (any customer with an asterisk)
Tap 
at the bottom of the screen.
Tap "Yes" in the confirmation dialog window. When the asterisk disappears, the visit is deleted.
Handle Customer list view
Sort customers
In the customers list window, tap on the column header to sort the customers by that column.
Tapping on the same column header again will sort the list in reverse order.
Find customers
You can find or filter customers in the customer list by name or by code.
Select the search criteria (Name or Code) in the top left corner of the screen.
Tap on the searchbox next to the criteria field to insert the cursor in the searchbox.
Open the screen keyboard by tapping 
.
According to the selected search criteria type the customer name or part of the customer name, or the customer code or part of the customer code in the searchbox.
Tap the magnifying glass icon in the top right corner of the screen. All the customers whose name or code includes the text inserted in the searchbox will be displayed.
View products' details and inventory
Products menu contains information about products available for particular agent or full products list if not set separately. Products are grouped in categories and subcategories set in the same way as in company's ERP system.
Tap at the bottom of the window to quit Products Category view and revert to Main Menu.
Opening products list
Open the Products section by tapping 
on the Main Menu. Products top-level category view will be opened.
Option 1.
Tap on "+" in front of a category to expand the sub-categories. The bottom-level categories do not have "+" in front of them.
Select a bottom-level category and tap to display the products list of the selected category.
Option 2.
Select the search criteria (Name or Code) in the top left corner of the screen.
Tap on the searchbox next to the criteria field to insert the cursor in the searchbox.
Open the screen keyboard by tapping in the lower right corner.
According to the selected search criteria type the product name or part of the product name, or the product code or part of the product code in the searchbox.
Tap search button in the top right corner of the screen. All the products that's name or code include the text inserted in the searchbox (regardless of the category) will be displayed.
Products list view
By default the Products List view is split into two parts:
- Products list table showing product name, inventory, price and code
- Product detail view showing details of a particular selected product like Sales(m), GTIN, Package, Price, BPrice
Tap 
in the top right corner of the window to hide product detail view and display only products list.
Tap 
in the top right corner of the window to display the product detail view again.
Tap to revert to the Products Category view.
Sort products
In the Product List window, tap on the column header to sort the products by that column. An asterisk appears after the column name of the sorted column.
Tapping on the same column header again will sort the list in reverse order.
Sales activities & tasklist
To display Today's tasklist...
... tap 
in the Main Menu or
... tap at the bottom of the Customers List window.
Handle Tasklist view
By default Tasklist view displays all to-do sales activities (tasks) planned for agent for today, and is split into two sections:
- list of customers to be visit on the particular date
- credit details of a selected customer
Tap 
in the top right corner of the window to hide credit details section.
Tap 
in the top right corner of the window to show the credit detail section again.
To display all sales activities, including also the finished ones, tap "Show all" check-box to check the box and tap search button.
Uncheck the "Show all" check-box and tap search button to display the to-do sales activities again.
To see scheduled tasks for other days choose the according date from the calendar at the top of the window and tap search button.
Tap 
in the top right corner of the window to display todays tasklist again.
Tap at the bottom of the window to quit Tasklist view and revert to Main Menu.
Sort tasks
In the Tasklist window, tap on the column header to sort the tasks by that column. An asterisk appears after the column name of the sorted column.
Tapping on the same column header again will sort the list in reverse order.
Delete tasks
Select the customer whose visit you would like to delete.
Tap 
at the bottom of the screen.
Tap "Yes" in the confirmation dialog window. The visit is deleted.
Re-schedule tasks
Select the customer whose task you would like to change.
Tap 
at the bottom of the screen. Calendar will open. The currently set date is marked with blue box.
Choose the new date in calendar and tap "OK". The selected customer disappears from the list and is schedule on the date specified.
Start and finish sales contact
Tap 
at the bottom of the Tasklist window. Sales contact detail view will open.
The top row of the window shows customer name. The window is split into two sections:
- sales contact details in the upper part to specify which type of contact it is (e-mail, phonecall or visit), mileage, and date to schedule when the next contact with the customer should take place
- document list related to the customer showing document type, its status and amount
Insert the apprpriate data in the upper part of the window.
Tap to insert or change orders.
Tap 
at the bottom of the window to insert a comment about the sales contact.
Tap to quit the current contact:
- tap "Yes" in the confirmation dialog to finish the contact. Status of the contact will be set to "Finished" and it will not be shown in the Tasklist, user will be taken to the Main Menu
- tap "No" in the confirmation dialog to return to the contact later. Status of the contact will be set to "Started" and it will still be shown in the Tasklist, user will be taken to Tasklist
- tap "Cancel" if you do not want to quit the contact at this time.
Sales activity: create new order
Select the customer in the Tasklist window.
Tap at the bottom of the Tasklist window. Sales contact detail view will open.
Tap at the bottom of the window again to open product category list. If there are documents listed for the selected customer a little dialog with selection of "Edit" and "Add new" buttons will open in the bottom right corner of the window after tapping . Choose "Add new" from the dialog, product category list will open.
Select the proper bottom-level category and tap , or use search to display the product list (see also ...).
Select the product to be inserted into order.
Option 1. Tap in the bottom right corner to insert the quantity for the selected product. Select the proper package type in the upper part of the window if necessary. This is most comfortable option if you do not need to make any discounts, change price or package type.
Option 2. Tap the button with a pencil at the bottom of the screen. Sales parameter view of the product will open. Using the number keyboard appeared insert the proper price (if different from base price), discount, quantity, and select the proper package type following by tap on "OK". In the sales parameter view use "del" button to delete the text in the cell at once, or "<-" button to delete characters one by one. Tap to leave the sales parameter view without saving the changes.
Option 3. Tap the button with "5" at the bottom of the screen to create order based on last 5 orders/deliveries of the selected product.
Tap at the bottom of the product list window to open the product category window and add other products. Repeat the above steps as many times as necessary to complete the order.
Tap 
? at the bottom of the product list windiw to display product list of the order.
- Tap at the bottom of the order products view to add more product to the order.
- Tap
at the bottom of the order products view to delete the selected product from the order, following by "Yes" in the confirmation dialog. - Tap the button with a pencil at the bottom of the order products view to set price, quantity and discount parameters of a selected product.
Tap at the bottom of the screen to Finish the order and open the delivery details window.
Select the delivery date, insert the delivery and reload addresses if different from default.
Tap at the bottom of the delivery details window to add more products to the order, following by "Yes" in the opened save dialog
Tap at the bottom of the delivery details window to delete the order, following by "OK" in the opened confirmation dialog
Tap at the bottom of the delivery details window to add any comments to the order.
Tap at the bottom of the delivery details window to finish the order, following by "Yes" in the opened confirmation dialog. Status of the order will be set to "Wait", and the Sales contact detail view will open. If you would like to edit the order later tp "No" in the cinfirmation dialog, the order status will be set to "Started"
Document library
In documents section overall activities of an agent appear: documents (such as sent, unsent, unfinished orders etc), and customer contacts (scheduled visits, finised client contacts etc).
At the top of the window more detailed data about the selected document is displayed, such as sum of an order
Tap at the bottom of the window to quit Documents section and revert to Main Menu.
Document types
All activities and documents appear in one table with four columns:
- Type - type of document or activity (visit, phonecall, e-mail, order etc). For planned customer contacts no type appears as it is not defined yet what type of contact it is going to be (visit, phonecall or e-mail).
- Date - date of the document or activity.
- Partner - customer name whom the activity or document is related to.
- Status – status of particular document or activity:
- Planned - if customer contact did not take a place yet.
- Finished - if there was a customer contact already but document is not sent
- Started - if customer contact was started but no order is made.
- Wait - if there was a customer contact, there is an order but contact is unfinished.
Handle document library
Sort documents
In the Documents List window, tap on the column header to sort the products by that column. An asterisk appears after the column name of the sorted column.
Tapping on the same column header again will sort the list in reverse order.
Delete document
Select a document in the Documents List window.
Tap at the bottom of the window.
Tap "Yes" in the confirmation dialog. Document is deleted.
View additional document information
NOTE! Additional document information is displayed only for orders (delivery details of the order).
Select a document (order) in the Documents List window.
Tap at the bottom of the window. Additional information of the document will be displayed.
Tap at the bottom left corner of the additional information window to revert to Document List.
View order
NOTE! Only documents (orders) with status "Sent" can be viewed without modification options.
Select a document (order) in the Documents List window.
Tap at the bottom of the window. Product list of the order will open.
Tap at the bottom left corner of the order product list view to revert to Document List.
Start new order in document library
NOTE! New orders can be started only based on current orders in the Document List.
Select a document (order) of the desired customer in the Document List window.
Tap at the bottom of the window. A confirmation dialog will open.
Tap "Yes" in the confirmation dialog. A new order based on the selected order will be created. At the same time new customer contact for the customer of the order will be created and added in the Document List.
Follow the steps of Sales activity: create order section to complete the order.
Modify order in the document library
NOTE! Only documents (orders) with status "Started" and "Wait" can be modified.
Select a document (order) in the Documents List window.
Tap at the bottom of the window. Order details window will open
Follow the steps of ... section to complete the order.