Telema Wiki Home

*TELEMA WIKI CONTENTS*

GENERAL:

Directo Manual

Billing and Collection Manual

Accounting Manual

Employee Manual

SALES:

Sales Manual

AFTERSALES:

• IT Project Management
• 
  
• Service Operations
  • Service Desk
    • Incident Management
    • Service Requests
      • Request Fulfillment Process
      • Typical Service Requests
      • FAQ - Samples of frequently asked client requests
    • Client Notifications (Service breaks, etc.)
    • Helpdesk Manual (incl. Old Infra tasks)
  • IT Operations
  • Application Management

Telema Products

• Telema Products 
• 
  
  • 
    
    • EDIBuyer - (in work)
    • WebBuyer - (in work)
    • WebOrdering - (in work)
• SALES
  • 
    
    • EDISupplier - (in work)
    • WEBSupplier
    • WEBSupplier - LITE - (in work)
      • MMT - (in work)
      • TeleSales - (idea)
      • WebShop - (in work)

• Service web OLD vs NEW

User Manuals

Telema System

• Document LifeCycle in Telema
• Telema Configuration Management Conceptual Model 
• MD Rules
• Document View Rules
• Telema Functionality
• Telema System Documentation