MMT Android Troubleshooting

• Error "Message. service.telema.com/... - Network is unreachable"
• Error "Message. No data"
• Error "Message. java.lang.Exception: Viga: Viga"
• Message "Error. Connection timed out"

Error "Message. service.telema.com/... - Network is unreachable"

Cause: Device has no internet connection or the internet connection does not respond

Solution: Restart data connection via mobile network: press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks >  uncheck  "Data enabled" option and check it again in 5-6 seconds

If this does not help restart the device.

Error "Message. No data"

Cause: Username or password incorrect.

Solution:  Check and reset the user credentials in MMT settings: Press devices menu button in MMT main menu screen > Settings > make necessary changes > Save > Update data

Error "Message. java.lang.Exception: Viga: Viga"

Cause: No internet connection

Solution:  Enable device's data connection via mobile network or restart it: press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks > check "Data enabled" option (or uncheck and check)

If this does not help restart the device.

Message "Error. Connection timed out"

Cause: "Connection timed out" refers that the device has internet connection (it is possible to browse the internet) but MMT cannot establish connection with Telema server within given time. At the same time everything is working in wifi. Thus the problem is in data connection settings. 

Solution: Check the data connection settings:

Press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks > Access Point Names (or similar) >  "EMT Internet" must be selected. Change if necessary, quit settings, and try update data or send documents in MMT again.