MMT Android Troubleshooting
- Error "Message. service.telema.com/... - Network is unreachable"
- Error "Message. No data"
- Error "No connection"
- Message "Error. Connection timed out"
- Message "Necessary permits missing"
- Message "User locked or closed"*
- Message "Filtering error. Packet filtering has caused an error"
Error "Message. service.telema.com/... - Network is unreachable"
Error occurs when updating data.
Cause: Device has no Internet connection or the Internet connection does not respond
Solution: Restart data connection via mobile network: press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks > uncheck "Data enabled" option and check it again in 5-6 seconds
If this does not help restart the device.
Error "Message. No data"
Error occurs when updating data.
| Cause | Solution |
|---|---|
| No right to use Telema MMT | Contact Telema to review and configure the rights |
| No data | User has no clients assigned to him/her in Telema database. |
Error "No connection"
Error occurs when updating data and sending documents.
Cause: No internet connection
Solution: Enable device's data connection via mobile network or restart it: press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks > check "Data enabled" option (or uncheck and check) if this does not help restart the device.
Message "Error. Connection timed out"
Error occurs when updating data and sending documents.
Cause: "Connection timed out" refers that the device has internet connection (it is possible to browse the internet) but MMT cannot establish connection with Telema server within given time. At the same time everything is working in wifi. Thus the problem is in data connection settings.
Solution: Check the data connection settings:
Press Menu button of the device > go to Settings > Wireless & Networks (or similar) > Mobile networks > Access Point Names (or similar) > "EMT Internet" must be selected. Change if necessary > Quit settings, and try update data or send documents in MMT again.
Message "Necessary permits missing"
Error occurs when updating data and sending documents.
Cause: MMT handler checks if user has all necessary permits. In case some compulsory permit is missing, handler gives error code 403.
Solution: Check user permits in Telema Admin Web.
Message "Incorrect username or password"
Error occurs when updating data and sending documents.
Cause: Incorrect username or password set in MMT application.
Solution: Check and reset the user credentials in MMT settings: Press devices menu button in MMT main menu screen > Settings > make necessary changes > Save > Update data
* If previous steps did not help then do as follows:
1. Browse to Telema Portal https://service.telema.com/service/. On the log-in page click on "Forgot your password?" link, insert the required data and system will send the password reset link to your e-mail.
2. Log in to MMT with new credentials
Message "User locked or closed"*
Error occurs when updating data and sending documents.
Cause: MMT handler checks if user is locked or closed. If that is the case, handler gives error code 401 and additional response headers.
Solution: Check user status in Telema Admin Web.
Message "Filtering error. Packet filtering has caused an error"
Error occurs when updating the application.
Cause: The device is unable to download an installation program.
Solution: Empty the folder "Downloads" from all MMT installation files: Applications> Downloads> Make a check mark next to all the MMT installation files > tap on the Delete button.
After this, make a restart to the device and try to upgrade Telema MMT program again. If that fails, the application must be removed and reinstalled.
